Customer Service Representative

Location: Shanghai Xinzhuang 上海莘庄, China (CN)
Job Function: Supply Chain Management
Career Level: Professionals
Company: Roehm Chemical (Shanghai) Co., Ltd

WHO WE ARE

We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL® methacrylates and PMMA molding compounds under the PLEXIGLAS® brand (in the Americas registered under the trademark ACRYLITE®), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries.

This is what Röhm stands for: We assume social responsibility, sustainability is an integral part of our business strategy. Diversity and inclusion are part of us as a matter of course.

WHAT YOU WILL DO

• Enter and process customer orders and ensure internal communication from order confirmation to invoicing in compliance.
• Monitor order confirmation and track order fulfillment and AR process
• Update client on order status
• Handle client enquiries, complaints and disputes in a professional manner
• Trigger SAP invoicing after shipment of goods and forward to FS (China only)
• Build and maintain good relationships with external customers by providing excellent service and advice
• Liaise with internal department including Sales,SCM, Logistics,  Finance , Accounting…..
• Generate and handle customer complaint orders in SAP system
• Generate regular activity reports
• Perform clerical and administrative work
• Tasks assigned by supervisor

WHAT WE ARE SEEKING

• Bachelor degree in Trade or Business Administration
• > 3 years of work experience in Customer Service, trading or related areas
• Experience in dealing with clients
• Experience in working independently with limited supervision
• Strong customer orientation with good communication, interpersonal and phone skill
• A good command of spoken and written English with CET 6 and Chinese (other language skills to be defined according to country responsibility)
• Rich SAP operation experience
• Excellent communication skills and confident phone manners
• Self-initiative and good team-player
• Growth mindset, resiliance, flexibility, willing to learn and change

WHAT WE OFFER

We listen: Your ideas along our corporate values of creativity, openness, responsibility and entrepreneurial spirit are important to us.

• Remunereation: Competitive total compensation and participation in the company's success
• Coverage: Social insurance, group accident insurance, support for caring for relatives
• Work-life-balance: Flexible working and special company leaves
• Health and social affairs: Health Care for employee and family, company sports & discounts in various fitness studios, free meal and company shuttle bus for the site

...and much more. You can find an overview of our benefits on our careers page.

YOUR APPLICATION

Sounds interesting? Learn more about us and apply here: https://www.roehm.com/zh/%E8%81%8C%E4%B8%9A%E5%8F%91%E5%B1%95. Realize your dreams at Röhm!

You don't meet all the requirements? No problem - for us, it's not just about certificates, professional qualifications and previous experience, but also about personal development potential.

Röhm seeks the best candidates, and as a result is an equal opportunity employer that is proud to provide equal access to jobs regardless of protected status.

If you have any questions regarding your application or the application process please contact: Linda Shen at linda.shen@roehm.com and refer to the Requisition ID cited below.